When to call tech support
February 9, 2010
If your PC or laptop is still covered by the manufacturers warranty, you are usually better off calling them for hardware support or if something is broken, and the parts will be repaired at no charge. For software issues, you can call them, but their instructions to you over the phone may be confusing. Software issues are best handled in person, in front of the keyboard.
PC Word published a “Top Tech Support Survival Tips” article, reprinted at the Washington Post, that can guide you through some steps and make it less painful.
If all that sound like too much, give us a call at Top PC Support and we will diagnose your problem. If the computer is still under warranty, we can help you through the warranty process with your vendor.
